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Frequently Asked Questions

1. Do you have a shop where I can come and view your products?
Yes, you can visit us at our studio and workshop at The Old Barn, 8 Park Lane, Blunham, Bedfordshire MK44 3NH. We operate on a "by appointment" basis so please contact us and we can confirm the date and time you would like to visit.

2. I've seen something I love but it's sold. Can you find me another one?
We are very happy to try and source similar products to those we have already sold or anything else you have in mind for your home. We keep the source book in mind when we're out and about at fairs and auctions and contact the customer if we see something we think fits the description. If the piece in question needs work we can either undertake this or arrange it, either way it is a personal service and we don't proceed at any stage without the customer's approval.

You can upload the relevant details in the source book including your contact details, a description of what you're looking for and any photos you may have.

3. How do I place an order?
You can place an order using our online store 24/7 or by telephoning West Egg on 01767 640695 between 9am - 6pm Monday to Saturday. If you'd like to visit us at our studio and workshop, you can purchase items there.

4. What happens once I place an order?
Once you place an order you will receive an email receipt to acknowledge we have received your order and payment. All orders are processed within 24 hours. As West Egg is a small company and we like to provide a personal service, our customers always received order confirmation and delivery confirmations within 24 hours.

5. What forms of payment do you accept?
We accept VISA and MasterCard.

6. How secure is the West Egg online store?
The online store is very secure. We use RBS WorldPay for all credit card transactions. To read more about RBS WorldPay Shopper Security please click here. We hold an SSL certificate for our online store, this works by turning sensitive data into secure code. Your web browser then checks the SSL certificate to ensure the website is legitimate and once verified, the browser and server communicate to process the encoded information.

7. How quickly will my order be delivered?
The great thing about having a stock of unique furniture and accessories is that there is no lead time and everything is available immediately.

Accessories products will be packaged and sent within 2-3 days of ordering. We use Royal Mail and you can select either Standard 1st class or Special Delivery (recorded delivery). We ship orders Monday - Friday.

For Furniture products, we ask that customers email us for a delivery quote prior to purchasing. We like to arrange delivery within 7-14 working days. Alternatively customers are always welcome to collect their purchases from us in Blunham, Bedfordshire.

Please note all delivery is 'kerb side' only, please make sure you are able to transport your purchase into your property. We will always check with you that you are able to do this when we make the delivery arrangements. For further information please see our Terms & Conditions.

8. How much is delivery?
For all products the cost of delivery will be automatically calculated before you make your purchase and depends on 1) your location and 2) your choice of 1st class or Special Delivery.

9. Can you deliver overseas?
The majority of Accessories can be delivered overseas to countries including USA, Canada, Europe and Australia. Any customs, import duties or other associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

Please email us for a quote for delivery overseas of Furniture products.

10. Can you store my purchase for me?
We are happy to store your purchase for four weeks free of charge. After that a small storage fee will apply.

11. What packaging do you use to deliver your products?
Wherever possible we use recycled materials to package our products for delivery to make sure we are as environmentally friendly as possible. When delivering pieces of furniture, these are wrapped in protective blankets which can then be re-used. This is not only environmentally friendly but reduces the costs of packaging for the customer.

12. What if the product arrives damaged?
All products are meticulously packaged for delivery by Royal Mail, ParcelForce or by a trusted courier company. If any item is found to be damaged during delivery please contact us immediately so we can arrange for it to be returned. You will receive a credit note to the value of that item to use in the West Egg online store. Please note finding an identical replacement is unlikely since all the pieces are unique.

13. What is your returns policy?
We want you to love your West Egg purchase but understand that sometimes things just don't work out for whatever reason. Therefore, if for any reason you are not happy with your purchase, you may return the product within 14 days of delivery. You will receive a full refund (including postage and packaging) provided the item is returned in its original packaging (if applicable) and without fault by either recorded delivery or courier to West Egg, The Old Barn, 8 Park Lane, Blunham, Bedfordshire MK44 3NH. Please refer to our Terms and Conditions for more information.

If you have any questions about a product please do contact us before you place your order so we can make sure it is exactly what you want.

14. Can you arrange re-upholstery or re-painting of a product?
We are very happy to work with customers to arrange re-upholstery or re-painting of products. Obviously we will require extra time to complete these bespoke requests but we work with each customer individually to ensure a smooth and timely completion of each order.

15. I have bought something I want restoring, can you do the work?
Please see our restoration page for information on these types of projects or contact us to discuss.

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